Returns & Refunds policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition when you received it, unworn or unused, with its original packaging or tag. You’ll also need the receipt or proof of purchase.
Full refund is in accordance with the Consumers Act of New Zealand.
We cannot offer return / refund due to a change of mind or your circumstances have changed.
We also cannot offer return / refund due to wrong size. Sizes are described clearly as possible. Please make sure of your size before purchasing. Sale items are not eligible for return.
If a product is faulty or not fit for use, we will look into it and we will meet our obligations under the Consumers Act.
To start a return, you can contact us at contact@leatherrama.com with your order number and reason for return.
If your return is accepted, we will send you instructions on how and where to send your package. The sender is responsible for the postage. Postage tracking is recommended as we will not be liable for any lost item/s.
Item/s sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@leatherrama.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item/s, so that we can evaluate the issue and make it right. Our stores do not offer another size or colour.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping policy
We aim to ship all product within 24 hours of receiving your order.
Our shipping is 8 NZD to non-rural addresses in New Zealand.
11 NZD fee for rural addresses.
Please pick either rural delivery or standard delivery before proceeding to check out.
To find out if your address is rural delivery (RD), please visit www.nzpost.co.nz/tools/address-postcode-finder
Your purchased item/s will be sent through courier post. Once your order has been shipped, you will be notified of this plus your tracking number via email. Processing and the shipping will take up to 1-5 days or more but can take longer during the New Zealand holidays or if there are issues.
Shipping is only with in New Zealand territories.
Please be aware that we do not deliver to PO Box addresses.
When it comes to return of item, you will be responsible for paying your own return shipping costs. You will receive the refund from us in full but we will not pay the return shipping. The return shipping fee will be your responsibility.
Depending on where you live, the time will differ it may take for your product to reach you, or your returned item to reach us.
When placing an order, you must choose a delivery date in the online store calendar to be able to add your order/s to the shopping bag / cart.
Your selected date & time doesn't necessarily mean your order will be delivered on that exact chosen day & time.
For more info on return & refund, see refund policy.
Leather Rama is not affiliated with NZ Post or any courier companies.