Frequently Asked Questions

ORDERS & SHIPPING
How long will it take to ship my order?
We aim to ship all orders within 24 hours of receiving them. Processing and delivery may take 1–5 business days, or slightly longer during NZ holidays or unforeseen delays.

What shipping options are available in New Zealand?

• Standard (non-rural): $8 NZD

• Rural delivery: $11 NZD
  Please choose the correct option at checkout. To check if your address is rural, visit: NZ Post Address Finder.

Do you ship internationally?
Yes.

• Australia: $40 NZD

• Worldwide: $70 NZD
  Note: We do not deliver to PO Box addresses.

Can I choose a specific delivery date and time?
You must select a date during checkout to proceed. However, this is a preference, not a guaranteed delivery date.

Do you provide tracking?
Yes. Once your item ships, we’ll email you the tracking number.

RETURNS & REFUNDS

What is your return policy?
You have 5 days after receiving your order to request a return. The item must be unworn, unused, and in its original packaging with a receipt.

What is NOT eligible for return?

• Change of mind or wrong size

• Sale items and gift cards

• Items returned without prior approval

Do you offer exchanges?
No. We do not offer exchanges for size or colour.

What if my item is damaged or incorrect?
Please inspect your order upon delivery. If it’s damaged, defective, or incorrect, contact us immediately at contact@leatherrama.com with clear photos and your order number.

Who pays for return shipping?
You are responsible for return shipping costs. We recommend tracked postage. We’re not liable for lost return shipments.

How will I receive my refund?
Once we’ve received and inspected your return, we’ll notify you. If approved, your refund will be issued to your original payment method.

Do you offer returns for international orders?
No. We do not accept returns or refunds for change of mind or sizing for international customers.
If your item arrives damaged or significantly not as described, contact us with clear evidence for assessment.

PRIVACY & SECURITY

What information do you collect?
We collect:

• Device data (browser, IP, etc.)

• Product browsing behavior

• Personal info you submit (name, email, shipping address, payment info, etc.)

Why do you collect this information?
To:

• Fulfill orders

• Improve user experience

• Identify abuse or misuse

• Comply with legal obligations

Is my personal information safe?
Yes. We store your information on secure servers and apply reasonable safeguards to protect it. However, no online transmission can be 100% secure.

Do you share my data?
No. We don’t sell or share your personal data unless required by law.

What are my privacy rights as an EU resident?
You have the right to:

• Access, update, or delete your personal data

• Object to processing

• Request data portability
  To exercise these rights, email: contact@leatherrama.com
  
  
  

WEBSITE USE & LEGAL

Can I link to your website?
Yes, certain reputable organizations may link to our site without prior approval. See our full Terms & Conditions for details.

Can I copy content from your site?
No. All content is protected by intellectual property laws. Reproducing or redistributing our material is prohibited.

Are cookies used on your site?
Yes. We use cookies for:

• Essential website functions

• Analytics and marketing (if accepted)
  You can control optional cookies via your browser settings.
  
  

CONTACT US

Still have questions?
Reach out to us anytime at:
📧 Email: contact@leatherrama.com